Responsible for interacting with customers to provide assistance with inquiries, concerns, and requests about online orders, the website www.DVF.com, DVF products, and services and utilizing expert product knowledge base to provide styling advice, product recommendations, and increase sales.
•Provides exceptional customer service via phone and email relating to the DVF.com website, customer orders and products.
•Responsible for fulfilling online orders accurately and in a timely manner.
•Facilitates customer returns and maintains contact with customers to ensure credit requests.
•Solid understanding of the fashion industry, designers and trends.
•Confident with all sales channels; face to face, email, and telephone.
•Ability to develop close client relationships
•Self-motivated, proactive and energetic with a collaborative approach to work
•Assist customers as a personal shopper – Maintain and utilize a vast knowledge of product and fit to recommend product and assist customers with questions
•Always convey enthusiasm about product and when assisting customers.
•Provide helpful, concise, and accurate responses to customer calls and emails
•Represent the company in a professional and courteous manner
•Effectively follow policies and procedures as directed
•Maintain accuracy in all functions
•Other tasks as needed
A DVF Customer Service Representative: